Privacy Policy

At MagicMop Cleaning, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, book a cleaning service, or interact with us in Ontario and British Columbia.

Last updated: 2026-03-13

1. Information We Collect

We collect the following personal information when you use our services:

• Name, email address, and phone number
• Service address, city, and province
• Booking details (date, time, service type, add-ons)
• Payment information (processed securely through Stripe – we never store full credit card details)
• Any messages or feedback you send through our contact form

2. How We Use Your Information

We use your information to:

• Provide and manage your cleaning services
• Process payments and send invoices
• Communicate with you about bookings, rescheduling, or support
• Improve our services based on feedback
• Comply with legal obligations in Ontario and British Columbia

3. Payment Processing

All payments are processed securely through Stripe. We do not store your full credit card number or CVV. Stripe is PCI-DSS compliant and handles all card data encryption.

4. Sharing Your Information

We do not sell your personal information. We may share it only with:

• Our vetted cleaning professionals (only the information needed to perform the service)
• Payment processors (Stripe)
• Legal authorities if required by law

5. Cookies and Tracking

We use cookies to improve your experience (remembering preferences, analytics). You can disable cookies in your browser settings at any time.

6. Data Security

We use industry-standard security measures (SSL encryption, secure servers, access controls) to protect your data. However, no system is 100% secure.

7. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for certain uses

To exercise these rights, email us at info@magicmop.ca.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version here with the updated date.

10. Contact Us

Questions about this Privacy Policy? Reach out anytime:

Email: info@magicmop.ca
Phone: +1 (437) 499-7000

By using our website and services, you consent to the practices described in this Privacy Policy.